A print order can be canceled at any time prior to it entering into production. If you cancel an order prior to it entering into production a Envelope Ink Customer Service representative will inform you of any cancellation charges incurred. (Please allow at least 10 business days for any refunded monies to be credited to your account). A print order cannot be canceled and no refund will be given once it has entered into production or any process thereafter. No refunds are issued for Logo and Graphic design services. All cancellations must be completed by calling or email us. If the job has gone into production and cannot be canceled.